Terms and Conditions
Casual and Intro Offer
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The following rules apply to single use (casual) classes:
Single Casual Classes are valid for 7 days.
10 Class Packs are valid for 3 Months
20 Class Packs are valid for 6 Months
Late Cancel classes (cancellations under 12 hours) or No-Show classes (not showing up to a booked class) will result in the class being forfeited from use and unable to rebook.
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Introductory offers are only offered to new clients and are limited to one offer per client.
Use of the introductory offer is for 10 consecutive days, and cannot be suspended or extended.
This offer can only be used for in-studio classes. Excludes attendance to workshops and events.
The start date of this offer is the date of your first booked class.
Bondi Vixen upholds an 12 hour cancellation policy for all classes.
Cancellations made within 12 hours of the scheduled class start time are considered as late cancellations.
Cancellation within 12 hours of the scheduled start time will incur a $25 late cancellation fee.
No-shows to a booked class incur a $25 no show fee.
As a gesture of goodwill, we will waive your first late cancellation or no-show within the 10 day period. We do not offer refunds for any subsequent late cancellations or no show fees charged.
Membership
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The following applies to all Bondi Vixen Membership options:
Infinite Membership gives you unlimited access to the class schedule each week.
Flexi Membership gives you access to 3 classes per week.
If you can not attend your set amount of classes per week, this does not permit you to roll them over into the following week. Any missed classes will be forfeited.
There is no minimum commitment period on any memberships, however all memberships are subject to 30 Days notice to cancel for any reason.
All Cancellation Requests must be provided in writing via email only to vix@bondivixen.com
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All Bondi Vixen Memberships require a minimum of 30 days notice in writing to vix@bondivixen.com to cancel for any reason.
All Cancellation Requests will only be accepted via email and will not be accepted via any other channel i.e. SMS, Facebook message, phone call or face to face conversation.
Bondi Vixen may receive Cancellation Requests at any time. However, Bondi Vixen reserves the right to deny requests when the conditions of this clause have not been met by you. Where a Cancellation Request has been denied, your Membership will continue until otherwise approved by Bondi Vixen.
If you would like to upgrade or downgrade your membership at any time, there will be an admin fee of $20 to action your request.
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Time Freeze is available on weekly debit memberships for travel or injury and charged at $15 per week payable upfront.
Time Freeze is charged at $15 per week payable upfront.
The following applies to Time Freeze periods:
A Time Freeze Request must be provided in writing via email only to vix@bondivixen.com with a minimum of 7 day’s notice.
No backdating can be applied to Time Freeze requests.
A minimum of 15 days from the date of payment is required, this will not be applied on a pro rata basis.
A Maximum of 8 weeks over a one-year period.
Memberships may not be put on Time Freeze during the notice period of a cancellation request.
Time Freeze must be payable upfront.
Any classes booked while on Time Freeze will be charged at the regular casual rate.
A confirmation email will be sent to you by vix@bondivixen.com to confirm your request has been actioned.
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Please ensure that you have up-to-date contact details on file, particularly your medical information, waivers and emergency contact details. Please email vix@bondivixen.com with any changes required to your contact details.
Studio Classes and Bookings
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All Classes must be booked via the Bondi Vixen App or Bondi Vixen Website.
Class participants are required to be at the studio a minimum of 10 minutes prior to the Class start time, to ensure there is enough time to set up all equipment required for the Class and allow for warm up time. Participants that turn up once the Class has started will be refused entry as duty of care to both you, the instructor and other Class Members.
All Class Bookings have a minimum window of 15min prior to the Class start time, however this is not advised due to waitlists on popular classes. It is advised to pre book ahead to ensure you are guaranteed a spot in Class.
Turning up to an unbooked Class may result in refusal of entry due to capped numbers in all Classes.
All Cancellations under 12 hours are considered a Late Cancel and subject to the No Show Fee (see No Show Policy).
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To ensure the safety of Members and adequate staffing, all Classes are capped to 18 participants.
If a Class is full, you will be placed on a waitlist. If you have been added to the Class from the waitlist, a notification will be sent to you via email (and text, if you have ticked the box allowing reminder notifications texts). It is your responsibility prior to the Class start time to see if you have been added from the waitlist to the Class, to ensure that you do not incur a No Show Fee. You can cancel your place on the waitlist at any time by the normal Class Cancellation process (within 12 hour window).
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No classes are scheduled on all Public Holidays unless advised.
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Penalties apply for late cancellations or no shows.
A no show fee of $25 applies to all clients on weekly memberships.
A class forfeit applies to all clients on limited classes (casual class or class packs).
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Hygiene and hydration first! Please bring a sweat towel and exercise mat + water bottle to every class.
Fees and Payments
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Your Membership Fees will be direct debited from your nominated bank account or credit card. By nominating a bank account or credit card account, you authorise Bondi Vixen to deduct from that account all fees and other charges you are responsible for under the Membership Terms.
Bondi Vixen uses the services of a third-party billing company, Stripe to deduct payments.
Bondi Vixen does not accept cash payments under any circumstances.
Weekly Debit Membership Fees include government taxes and exclude transaction fees.
All Casual options exclude government taxes and transaction fees.
Bondi Vixen does not accept cash payments under any circumstances.
If you wish to change your Payment Method, please contact Bondi Vixen via vix@bondivixen.com and we will instruct you how to safely update your details.
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All Transactions incur Transaction Fees:
Credit Cards incur 2.75% + 30c transaction fee.
Direct Debits incur 2% + 30c transaction fee.
Cancellations and Refunds
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Please ensure that you show up for all booked Classes as penalties apply for Late Cancellations or No Shows.
A No Show fee of $25 applies to all classes on weekly memberships.
If you are on a Casual Class or Class Pack you will forfeit the use of that class, this is equivalent to $37 as a single class, $35 for a 10 Class pack, $33 for a 20 Class pack.
Any extra classes booked on a Flexi Membership (3 classes), will be charged at $20 per class.
Intro Offer clients and any package offering unlimited class access are also applicable to a No Show Fee.
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Bondi Vixen reserves the right not to provide refunds for change of mind for any product or service purchased at Bondi Vixen. Bondi Vixen has a strict policy of no refunds for any reason, under any circumstances.
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