Terms and Conditions

 Casual and Intro Offer

  • The following rules apply to single use (casual) classes:

    Single Casual Classes are valid for 7 days.

    10 Class Packs are valid for 3 Months

    20 Class Packs are valid for 6 Months

    Late Cancel classes (cancellations under 12 hours) or No-Show classes (not showing up to a booked class) will result in the class being forfeited from use and unable to rebook.

  • Introductory offers are only offered to new clients and are limited to one offer per client.

    Use of the introductory offer is for 10 consecutive days, and cannot be suspended or extended.

    This offer can only be used for in-studio classes. Excludes attendance to workshops and events.

    The start date of this offer is the date of your first booked class.

    Bondi Vixen upholds an 12 hour cancellation policy for all classes.

    Cancellations made within 12 hours of the scheduled class start time are considered as late cancellations.

    Cancellation within 12 hours of the scheduled start time will incur a $26 late cancellation fee.

    No-shows to a booked class incur a $26 no show fee.

    As a gesture of goodwill, we will waive your first late cancellation or no-show within the 10 day period. We do not offer refunds for any subsequent late cancellations or no show fees charged.

 Membership

  • The following applies to all Bondi Vixen weekly memberships:

    FLEXI — 3 Sessions Per Week
    Includes up to 3 sessions per week, with a maximum of 1 ELEVATE Small Group Strength Coaching session per week.

    INFINITE — 1 Group Class Per Day + 2 ELEVATE
    Includes access to 1 Group Class per day, plus up to 2 ELEVATE sessions per week.

    INFINITE PLUS — 1 Group Class Per Day + 3 ELEVATE
    Includes access to 1 Group Class per day, plus up to 3 ELEVATE sessions per week.

    Important Membership Information

    Membership sessions and ELEVATE allocations are allocated weekly and do not roll over. Any unused sessions are forfeited at the end of each week.

    All memberships have a minimum 30-day commitment and continue on an ongoing basis until cancelled.

  • All Bondi Vixen Memberships require a minimum of 30 days' written notice to cancel for any reason.

    Cancellation requests must be submitted via email to vix@bondivixen.com. Requests via SMS, social media, phone call or face-to-face conversation will not be accepted.

    Your Membership will remain active, and all scheduled payments will continue, throughout the 30-day cancellation notice period.

    Memberships may be upgraded or downgraded at any time. A $25 administration fee applies to all Membership changes.

  • TIME FREEZE

    Time Freeze is available on weekly debit memberships for travel or injury only and is charged at $16 per week, payable upfront.

    The following conditions apply:

    • Time Freeze requests must be submitted in writing via email to vix@bondivixen.com with a minimum of 7 days' notice.

    • Time Freeze requests cannot be backdated.

    • A minimum freeze period of 15 days applies and will not be calculated on a pro-rata basis.

    • A maximum of 8 weeks of Time Freeze is permitted within a 12-month period.

    • Memberships cannot be placed on Time Freeze during a 30-day cancellation notice period.

    • Any classes attended or booked during a Time Freeze period will be charged at the regular casual rate.

    • You will receive an email confirmation once your Time Freeze request has been actioned.

  • Please ensure your contact details are kept up to date, including your medical information, waivers and emergency contact details.

    Any changes should be emailed to vix@bondivixen.com as soon as possible.

 Studio Classes and Bookings

  • All classes must be booked via the Bondi Vixen App or Bondi Vixen website.

    Classes are available to book 7 days in advance, with bookings closing 30 minutes prior to the class start time. We strongly recommend booking ahead, particularly for popular and peak-time classes where waitlists may apply.

    Please arrive at the studio 10 minutes prior to your class start time to allow enough time to set up equipment and be ready for the warm-up. For safety and duty of care, participants arriving after the class has commenced may be refused entry.

    Please do not arrive for a class without a confirmed booking. Class numbers are capped and entry cannot be guaranteed without a booking.

    Cancellations made within 12 hours of the class start time are considered a Late Cancellation and may be subject to the applicable Late Cancellation/No-Show Fee. Please refer to our Late Cancellation & No-Show Policy.

  • To ensure the safety of our Members and maintain the quality of our classes, all Group Classes are capped at a maximum of 20 participants.

    If a class is full, you may join the waitlist. If a place becomes available and you are moved into the class, you will receive a notification via email and/or text, depending on your notification settings.

    It is your responsibility to check your booking status prior to the class start time. Once you have been moved from the waitlist into the class, the normal 12-hour Late Cancellation and No-Show Policy applies.

    If you can no longer attend, please remove yourself from the waitlist to allow another Member the opportunity to book.

  • Bondi Vixen is closed on Public Holidays unless otherwise advised. No classes will be scheduled on these days.

  • Penalties apply to all Late Cancellations (within 12 hours of the class start time) and No-Shows.

    • Weekly Memberships: A $26 fee applies.

    • Casual Classes & Class Packs: The booked class will be forfeited.

    These policies are in place to ensure class spaces are available to Members who are able to attend.

  • Hygiene and hydration first! Please bring a sweat towel or exercise mat and a water bottle to every workout.

 Fees and Payments

  • Membership fees are automatically debited from your nominated bank account or credit/debit card. By providing a payment method, you authorise Bondi Vixen to deduct all Membership fees and any other applicable charges in accordance with these Membership Terms.

    Bondi Vixen uses Stripe/Momence to securely process payments. Bondi Vixen does not directly store your payment details.

    All advertised prices are inclusive of GST and applicable payment processing fees. No additional transaction fee will be added to the advertised price.

    Bondi Vixen does not accept cash payments.

    If you need to update your payment method, please update your details securely through your Bondi Vixen/Momence account or contact vix@bondivixen.com for assistance.

  • All advertised prices are inclusive of GST and applicable payment processing fees. No additional transaction fee will be added to the advertised price.

 Cancellations and Refunds

  • Bondi Vixen does not provide refunds for change of mind on Memberships, Class Packs, Casual Classes or other products and services purchased.

    All purchases are non-refundable and non-transferable, except where a refund or other remedy is required under Australian Consumer Law.

BONDI’S LEADING STRENGTH STUDIO FOR WOMEN

10 DAY TRIAL DAILY CLASSES + 1 ELEVATE ONLY $99

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