TERMS & CONDITIONS
Membership Terms and Conditions
Definitions & Interpretation
Membership Sign Up means the Membership Sign Up form supplied by Bondi Vixen.
Bondi Vixen Contract comprises of the Studio Rules, the Membership Terms and Conditions and the Membership Sign Up form.
Cathedral of Sweat means the Bondi Vixen Fitness, Wellness and Lifestyle Emporium located at 34a Ocean Street North, Bondi NSW 2026
Goods and / or Services means the goods and / or services and / or facilities provided by Bondi Vixen to You.
Membership Terms and Conditions means these membership terms.
Parties means You and Us.
Staffed Hours means the times the Cathedral of Sweat is staffed. Times are subject to change at the sole direction of Bondi Vixen.
We, Us, Our means Bondi Vixen.
You, Your, Yourself means the person who is specified as the member in Your Membership Sign Up Form.
The Rules is the combination of the Membership Sign Up Form, the Membership Terms and Conditions and the Studio Rules
These are the Membership Terms on which Bondi Vixen is willing to provide a membership to You at the Cathedral of Sweat.
The Membership Terms are between Bondi Vixen and You. You acknowledge and agree that You are over the age of 18 years of age. If You are under the age of 18 You must be accompanied by a Parent/Guardian at all training sessions.
Bondi Vixen Rules
You must ensure that You read, understand, and abide by the Rules of Bondi Vixen which are notified to You through signage, handouts, Bondi Vixen Members Private Facebook Group or located on our website (www.bondivixen.com).
The Rules govern Your use of the Cathedral of Sweat. In becoming a Member, You agree to abide by the Rules which are binding Rules that apply to all clients who have signed up to a Regular Membership, Casual Class Pass, Intro Offer or ZONE 21 Program at the Cathedral of Sweat.
If You break any of the Rules, Bondi Vixen will respond in a way which we consider fair and reasonable which may include the following:
a) A written warning; or
b) Suspension or cancellation of Your Membership.
If Your breach causes Bondi Vixen or another person costs, losses and/or damages, You agree to pay for these.
The Studio Rules, the Membership Terms and Conditions and the Membership Sign up process, form the entire agreement between the Parties (collectively the Bondi Vixen Contract).
When You sign the Membership Terms, You are entering into a legally binding contract with Bondi Vixen. It is important that You have read and understood all the Terms and Conditions of the Bondi Vixen Contract before signing the Membership Terms. If You have any questions, please ask us before You sign.
If the Membership Terms and/or the Bondi Vixen Contract differ from anything You are told at the Cathedral of Sweat or over the phone, the Membership Terms and/or the Bondi Vixen Contract will apply, unless written confirmation is received from Vix Erber, the owner of Bondi Vixen.
It is mandatory that you have up to date Contact Details on file, including Medical Information, Waivers and Emergency Contact Details.
Minimum Commitment Period
Minimum 6 week commitment with the Membership rolling over to a week by week basis. All cancellations require a minimum of 2 weeks’ notice.
6 Monthly Memberships
Minimum 6 month commitment (26 weekly debits) with the Membership rolling over for another 6 month lock in period. If You require any changes to Your account, please notify Bondi Vixen 2 weeks prior to the end of Your 6 month contract period.
Time Freeze – Travel and Injury Only
Time Freeze is available for $10 per week
Time Freeze periods will not count towards Your contractual minimum term and will extend any applicable minimum term by the number of suspended weeks.
- You must provide in writing a minimum of 7days’ notice.
- We cannot backdate any Time Freeze requests.
- You must request a minimum of 7days from the date of payment, we do not pro-rata weeks.
- Membership may not be frozen during the notice period of a cancellation request.
Time Freeze fee is payable upfront. Your account is then placed on hold for the time indicated.
If You miss a scheduled class You are welcome to make it up on any other time or day within that same week, as long as You cancel it via the booking app within the allocated time frame (1 hour). Missed classes cannot roll over into the next payment period. This is only applicable for anyone on an old Membership offering access to only 2 or 3 classes per week.
Regular Classes are capped at 30 bookings per Class and Barre Classes are capped at 24 bookings per class, as outlined on the Timetable.
Classes will be cancelled with less than 4 bookings for any class. Notifications for cancelled classes will be done via the Members Private Facebook Group Page, email and text to those booked in.
No classes on Public Holidays unless advised.
Outdoor classes will be cancelled in rainy weather. In this case you are welcome to rebook a studio class or turn up if you missed the window to book. All communication regarding class changes or cancellations will be posted in the Members Private Facebook Group page.
If You are placed on a waitlist, notification of being added to the class is done via email. It is Your responsibility to check Your email prior to the class start time to see if You have been added to a class. By not checking Your emails You are risking a No-Show Fee.
No Show Policy
We have an in-house policy that You MUST adhere too. We will be debiting Your account $10 for no-shows or late cancels to all booked classes. By not showing up to a class that you have booked, results in either a member missing out on a place or Bondi Vixen providing additional staff members for classes at max capacity, that is not required. It is also a highly effective accountability tool.
All cancellation requests are subject to the Membership Type and minimum term as outlined in Your Bondi Vixen Contract.
All cancellation requests for all Membership Types require two weeks (14) days written notice by You to Bondi Vixen via email only to firstname.lastname@example.org
All cancellation requests via phone, SMS, social media or other medium will not be accepted.
All cancellation requests may be received by Bondi Vixen at any time. However, Bondi Vixen reserves the right to deny requests when the conditions of this clause have not been met by You.
If You wish to cancel Your membership for any reason and You are within Your minimum term, You will be liable for a Break Contract Fee (see Clause - Break Contract Fee).
Please Note: That this is an ongoing Bondi Vixen Contract. Your membership with Bondi Vixen will continue until adequate cancellation criteria has been met and agreed with an authorised officer of Bondi Vixen in accordance with this clause.
A Cancellation fee of $50 is applicable to all Memberships, payable at time of request.
Transfer Membership to a Friend
If You are unable to use your Bondi Vixen Membership for the remainder of Your contract term (the Transferor Member), You may apply to transfer Your Bondi Vixen Contract to another person (the Transferee Member). You are responsible for sourcing the Transferee Member of Your Bondi Vixen Contract. The Transferee of Your Bondi Vixen Contract cannot be an individual who has been a member of Bondi Vixen within the last 3 months.
You, as the Transferor Member, must sign all forms required by Bondi Vixen. You must not owe Bondi Vixen any outstanding fees in order to transfer Your membership in accordance with this clause.
The cost to transfer the Membership is $50 payable by You and can be set up from the next payment date. To begin the transfer process, please provide the following:
- Full Name of Friend
- Phone Number of Friend
- Email Address of Friend
The Transferee Member must organise with Admin the set up their banking details and go through Bondi Vixen’s onboarding process in order to take over Your Membership.
A transfer will only be completed once we have the transferee member’s payments set up and Terms and Conditions signed. The account will remain in Your name until the above has been finalised.
Upgrade of Membership
If you are on an old Membership (2 or 3 classes/week) You are welcome to Upgrade Your Membership to Unlimited (Flexi or 6monthly) at any time however Your minimum commitment will commence from the start of the 6weeks or 6month period.
If you are on a Flexi Plan (6 weekly) You are welcome to Upgrade Your Membership to the 6 month plan at any time however Your minimum commitment will commence from the start of the 6 month period.
To upgrade Your account please contact email@example.com and arrange a time to sign the new contract.
If under extreme circumstances, You need to break Your contract prior to the end of the minimum term outlined in Your Bondi Vixen Contract You will be required to provide the following:
- Medical: You may cancel Your membership for medical reasons. Your doctor must provide certification that You are unable to train with Bondi Vixen for a period of six (6) months or more, and that using the Goods and/or Services of Bondi Vixen would impair Your health. The thirty (30) days written notice will begin upon presentation in person or via email and acceptance of medical certification. Plus, a $50 Cancellation Fee is applicable at time of setup. You may opt to transfer Your membership to another person. Refer to Clause: Transfer to a Friend.
- Relocation: If You move Your permanent residence 10km from Bondi Vixen. You must provide information supporting Your relocation and provide evidence that Your relocation is permanent. For example, utility bill, an updated driver's licence and / or a one-way flight. You may cancel Your membership by giving thirty (30) days written notice and You will be required to pay a $50 Cancellation Fee. You may opt to transfer Your membership to another person. Refer to Clause: Transfer to a Friend.
Other Reasons for Cancellations on 6 weekly or 6 monthly Memberships.
If You wish to cancel Your membership for any other reason and You are within Your minimum term, You may pay out Your Bondi Vixen Contract or refer to Clause: Transfer to a Friend.
You are personally responsible for payment to Bondi Vixen of the Membership fees as and when they fall due.
Your Membership fees are payable in advance in accordance with the Membership Type selected in Your Enrolment for Membership.
Bondi Vixen reserves the right to use the services of a third-party billing company (EziDebit) to deduct Membership fee payments.
Your Membership fees will be direct debited from Your nominated bank account or credit card. By nominating a debit or credit card account, You authorise Bondi Vixen to deduct from that account all fees and other charges You are responsible for under the Membership Terms.
We do not accept Cash Payments under any circumstances.
It is Your responsibility to ensure that You have sufficient funds in Your nominated account when the weekly payments are to be direct debited. If there is insufficient funds in Your nominated account, or there is another reason that Your account was unable to be debited, You will be responsible for any administration fees and or collection fees charged by Bondi Vixen and/or any third-party billing providers.
In the event that You fall into arrears in respect of any Membership fees payable, Bondi Vixen reserves the right to deduct these Membership dues from Your nominated bank account or credit card provided to Bondi Vixen at any time without notice to You.
Bondi Vixen reserves the right to levy an administration fee, if required, to forward any outstanding accounts to a third-party party collection agency. You will be responsible for all costs incurred by Bondi Vixen as a result of forwarding Your outstanding account to a third-party collection agency.
Bondi Vixen is not liable for any fees incurred by You from Your designated bank or card provider for any late fees or charges incurred for failing to meet direct debit agreement with Us.
If You seek to terminate the Bondi Vixen Contract or stop the automatic debit arrangement in a manner not prescribed in the Membership Terms, then You may be liable to Bondi Vixen for damages for breach of contract.
You must tell Bondi Vixen if You are transferring or closing Your account or card, at least 7 days before Your next direct debit. You must also tell Bondi Vixen about any changes to Your account or credit card, such as an expiry date or number, at least 7 days before Your next direct debit.
Bondi Vixen reviews Membership or No-Show fees periodically and may change these fees from time to time. Your Membership or No-Show fees may be increased at the discretion of and at any time by Bondi Vixen, subject to fourteen (14) days written notice.
Bondi Vixen will notify You in writing. It is Your responsibility to ensure that Bondi Vixen has up to date Contact Information. Where we have made a reasonable effort to let You know about a fee increase, You authorise Bondi Vixen to increase any direct debits from Your nominated bank account or credit card.
All Membership fees include all government taxes and rates. We reserve the right to change Your Membership fees in line with any government tax and rate changes.
Our Merchant Facility is called Ezidebit You will see this name on Your bank statements for any transaction made with Bondi Vixen.
ALL Transactions incur transaction fees.
Credit Cards and Debit cards (Visa & Mastercard) incur a 2.2% of the transaction fee with a minimum fee of 88c. Please note AMEX cards have a higher percentage of 4.4%.
Direct Debits where we have Your BSB & Account number charge 88c flat fee on all transactions.
Dishonoured payments are charged at $14.90 per failed transaction.
If You wish to change Your payment method, please contact admin via email () and we will instruct You how to safely update Your details.
Bondi Vixen may amend the Membership Terms and will display any changes in the Cathedral of Sweat or on the Bondi Vixen website. This includes changes to the Cathedral of Sweat’s opening and closing hours, Classes, Goods and/or Services and Membership fees. Any variation to these Terms and Conditions will be emailed to Members, added to the Bondi Vixen Private Members Facebook Group and updated on the website (). Any changes will be effective immediately.
Bondi Vixen reserves the right to not provide refunds for change of mind for any product or service purchased at Bondi Vixen. Strictly NO refunds for any reason under any circumstances.