Terms-Conditions

TERMS & CONDITIONS

Membership Terms and Conditions

Definitions & Interpretation

Membership Sign Up means the Membership Sign Up form supplied by Bondi Vixen.

Bondi Vixen means Vicious Vixen Pty Ltd ACN 155 877 982 Trading as Bondi Vixen ABN 21 155 877 982

Bondi Vixen Contract comprises of the Studio Rules, the Membership Terms and Conditions and the Membership Sign Up form.

Cathedral of Sweat means the Bondi Vixen Fitness, Wellness and Lifestyle Emporium located at 34a Ocean Street North, Bondi NSW 2026

Goods and / or Services means the goods and / or services and / or facilities provided by Bondi Vixen to You.

Membership Terms and Conditions means these membership terms.

Parties means You and Us.

Staffed Hours means the times the Cathedral of Sweat is staffed. Times are subject to change at the sole direction of Bondi Vixen.

We, Us, Our means Bondi Vixen.

You, Your, Yourself means the person who is specified as the member in Your Membership Sign Up Form.

The Rules is the combination of the Membership Sign Up Form, the Membership Terms and Conditions and the Studio Rules

Introduction

These are the Membership Terms on which Bondi Vixen is willing to provide a membership to You at the Cathedral of Sweat.

Parties

The Membership Terms are between Bondi Vixen and You. You acknowledge and agree that You are over the age of 18 years of age.  If You are under the age of 18 You must be accompanied by a Parent/Guardian at all training sessions.

Bondi Vixen Rules

You must ensure that You read, understand, and abide by the Rules of Bondi Vixen which are notified to You through signage, handouts, Bondi Vixen Facebook Group or are located on our website (www.bondivixen.com).

The Rules govern Your use of the Cathedral of Sweat. In becoming a member, You agree to abide by the Rules which are binding Rules that apply to all Members, Intro Weekers and Challengers of the Cathedral of Sweat.

If You break any of the Rules, We will respond in a way which we consider fair and reasonable which may include the following:

  1. A written warning; or

  2. Suspension or cancellation of Your membership.

If Your breach causes us or another person costs, losses and / or damages, You agree to pay for these.

Agreement

The Studio Rules, the Membership Terms and Conditions and the Membership Sign up form, form the entire agreement between the Parties (collectively the Bondi Vixen Contract).

When You sign the Membership Terms, You are entering into a legally binding contract with Us. It is important that You have read and understood all the terms and conditions of the Bondi Vixen Contract before signing the Membership Terms. If You have any questions, please ask us before You sign.

If the Membership Terms and / or the Bondi Vixen Contract differ from anything You are told at the Cathedral of Sweat or over the phone, the Membership Terms and / or the Bondi Vixen Contract will apply, unless written confirmation is received from Vix Erber, the owner of Bondi Vixen.

Minimum Commitment Period

Flexi Plans

Minimum 6week commitment with the membership rolling over to a week by week basis. All cancellations require a minimum of 2 weeks notice.

6 Monthly Memberships

26 Weeks/6 months, all accounts will roll over for another 26 weeks/6 months locked in period.  If You require any changes to Your account, please notify Bondi Vixen 2 weeks prior to the end of Your 6month contract period.

12 Monthly Memberships

52 Weeks /12 Months, all accounts will roll over for another 52 weeks/12 months locked in period.  If You require any changes to Your account, please notify Bondi Vixen 2 weeks prior to the end of Your 12 month contract period.

Time Freeze – Travel and Injury Only

Time Freeze is available for $10 per week

Time Freeze periods will not count towards Your contractual minimum term and will extend any applicable minimum term by the number of suspended weeks.

  • You must provide in writing a minimum of 7 days’ notice.

  • We cannot backdate any Time Freeze requests.

  • You must request a minimum of 7 days from the date of payment, we do not pro-rata weeks.

  • Membership may not be frozen during the notice period of a cancellation request.

Time Freeze fee is payable upfront.  Your account is then placed on hold for the time indicated.

Class Information

If You miss a scheduled class You are welcome to make it up on any other time or day within that same week, as long as You cancel it via the booking app within the allocated time frame (1 hour). Missed classes cannot roll over into the next payment period.

Group numbers are limited to min 4 per class to max 30 per class as outlined on the Timetable.

No classes on public holidays unless advised.

Outdoor classes will be cancelled in rainy weather. If studio classes have space and You are able to re-book, You are welcome to join a studio class instead. All communication regarding class changes or cancellations will be posted on the Bondi Vixen Private Facebook Group page.

Waitlist

If You are placed on a waitlist it is Your responsibility to check Your email prior to the class start time to see if You have been added to a class.  By not checking Your emails You are risking a No-Show Fee.

No Show Policy

We have an in-house policy that You MUST adhere too. We will be debiting Your account $5 for no-shows or late cancels to all booked classes. Please note Barre classes are a $10 fee for no-shows and late cancels due to popularity and limit of only 16 participants per class. All other classes on the timetable are capped at 30 to control numbers and comfort in the Cathedral of Sweat, which can result in waiting lists for peak time classes.

Cancellation Terms

All cancellation requests are subject to the Membership Type and minimum term as outlined in Your Bondi Vixen Contract.

All cancellation requests for all Membership Types require two weeks (14) days written notice by You to Bondi Vixen in the Cathedral of Sweat via electronic (email to admin@bondivixen.com)  or hard copy form (available from the Studio Manager).

All cancellation requests via phone, fax, email, SMS, social media or other medium will not be accepted.

All cancellation requests may be received by Us at any time. However, Bondi Vixen reserves the right to deny requests when the conditions of this clause have not been met by You.

If You wish to cancel Your membership for any reason and You are within Your minimum term, You will be liable for a Break Contract Fee (see Clause - Break Contract Fee).

Please Note: That this is an ongoing Bondi Vixen Contract. Your membership with Bondi Vixen will continue until adequate cancellation criteria has been met and agreed with an authorised officer of Bondi Vixen in accordance with this clause.

Cancellation Fees

A Cancellation fee of $50 is applicable to all Memberships, payable at time of request.

Transfer Membership to a Friend

If You are unable to use the Cathedral of Sweat for the remainder of Your membership term (the Transferor Member), You may apply to transfer Your Bondi Vixen Contract to another person (the Transferee Member). You are responsible for sourcing the Transferee Member of Your Bondi Vixen Contract. The Transferee of Your Bondi Vixen Contract cannot be an individual who has been a member of the Cathedral of Sweat within the last 3 months.

You, as the Transferor Member, must sign all forms required by Bondi Vixen. You must not owe Bondi Vixen any outstanding fees in order to transfer Your membership in accordance with this clause.

The cost to transfer the membership is $50 payable by You and can be set up from the next payment date. To begin the transfer process, please provide the following:

  • Full Name of Friend

  • Phone Number of Friend

  • Email Address of Friend

The Transferee Member must meet with the admin team to set up their banking details and go through Bondi Vixen’s onboarding process in order to take over Your membership.

A transfer will only be completed once we have the transferee member’s payments set up and Terms and Conditions signed.  The account will remain in Your name until the above has been finalised.

Upgrade/Downgrade of Membership

If you are on an old 2 or 3 class per membership You are welcome to Upgrade Your Membership to unlimited at any time however Your minimum commitment will start from the beginning ie another 6 weeks, 6 months or 12 month period.

To upgrade Your account please contact admin@bondivixen.com and arrange a time to sign the new contract.

Downgrading Your membership is only possible at the end of the contracted period.  All downgrades need to be advised in writing 2 weeks prior to the rollover date.

Break Contract

If under extreme circumstances, You need to break Your contract prior to the end of the minimum term outlined in Your Bondi Vixen Contract You will be required provide the following:  

  1. Medical: You may cancel Your membership for medical reasons. Your doctor must provide certification that You are unable to use the Cathedral of Sweat for a period of six (6) months or more, and that using the Goods and / or Services of Bondi Vixen would impair Your health.

    The thirty (30) days written notice will begin upon presentation and acceptance of medical certification in the Cathedral of Sweat (or via email when You are unable to attend the in person). Plus, a $50 Cancellation Fee is applicable at time of setup. You may opt to transfer Your membership to another person. Refer to Clause: Transfer to a Friend.

  2. Relocation: If You move Your permanent residence 20km from Bondi Vixen. You must provide information supporting Your relocation and provide evidence that Your relocation is permanent. For example, utility bill, an updated driver's licence and / or a one-way flight.

    You may cancel Your membership by giving thirty (30) days written notice and You will be required to pay a $50 Cancellation Fee. You may opt to transfer Your membership to another person. Refer to Clause: Transfer to a Friend.

Other Reasons for Cancellations on 6 monthly or 12 monthly Memberships.

If You wish to cancel Your membership for any other reason and You are within Your minimum term, You may pay out Your Bondi Vixen Contract or refer to Clause: Transfer to a Friend.

Payments

You are personally responsible for payment to Us of the membership fees as and when they fall due.

Your membership fees are payable in advance in accordance with the Membership Type selected in Your Enrolment for Membership.

Bondi Vixen reserves the right to use the services of a third-party billing company (EziDebit) to deduct membership fee payments.

Your membership fees will be direct debited from Your nominated bank account or credit card. By nominating a credit or debit account, You authorise Us to deduct from that account all fees and other charges You are responsible for under the Membership Terms.

We do not accept Cash Payments under any circumstances

It is Your responsibility to ensure that You have sufficient funds in Your nominated bank account when the weekly or monthly payments are to be direct debited. If there is insufficient funds in Your nominated bank account, or there is another reason that Your account was unable to be debited, You will be responsible for any administration fees and or collection fees charged by Bondi Vixen and / or any third-party billing providers.

In the event that You fall into arrears in respect of any membership fees payable, Bondi Vixen reserves the right to deduct these membership dues from Your nominated bank account or credit card provided to Us at any time without notice to You.

Bondi Vixen reserves the right to levy an administration fee, if required, to forward any outstanding accounts to a third-party party collection agency. You will be responsible for all costs incurred by Us as a result of forwarding Your outstanding account to a third-party collection agency.

Bondi Vixen is not liable for any fees incurred by You from Your designated bank or card provider for any late fees or charges incurred for failing to meet direct debit agreement with Us.

If You seek to terminate the Bondi Vixen Contract or stop the automatic debit arrangement in a manner not prescribed in the Membership Terms, then You may be liable to Bondi Vixen for damages for breach of contract.

You must tell Us if You are transferring or closing Your account or card, at least 7 days before Your next direct debit. You must also tell Us about any changes to Your account or credit card, such as an expiry date or number, at least 7 days before Your next direct debit.

Bondi Vixen reviews membership fees periodically and may change the membership fees from time to time. Your membership fees may be increased at the discretion of and at any time by Bondi Vixen, subject to thirty (30) days written notice.

Bondi Vixen will notify You in writing. It is Your responsibility to ensure that Bondi Vixen has up to date contact information for You. Where we have made a reasonable effort to let You know about a membership fee increase, You authorise Us to increase any direct debits from Your nominated bank account or credit card.

All membership fees include all government taxes and rates. We reserve the right to change Your membership fees in line with any government tax and rate changes.

Transaction Fees

Our Merchant Facility is called Ezidebit You will see this name on Your bank statements for any transaction made with Bondi Vixen.

ALL Transactions incur transaction fees.

Credit Cards and Debit cards (Visa & Mastercard) incur a 2.2% of the transaction fee with a minimum fee of 88c.  Please note AMEX cards have a higher percentage of 4.4%.

Direct Debits where we have Your BSB & Account number charge 88c flat fee on all transactions.

Dishonoured payments are charged at $14.90 per failed transaction.

If You wish to change Your payment method, please contact the Studio Manager via email admin@bondivixen.com and she will instruct You how to safely update Your details.

Additional information

Bondi Vixen may amend the Membership Terms and will display any changes in the Cathedral of Sweat or on the Bondi Vixen website. This includes changes to the Cathedral of Sweat’s opening and closing hours, the Goods and / or Services and membership fees. Any variation to these Terms and Conditions will be emailed to members, added to the Bondi Vixen Private Members Facebook Group, updated on the website (www.bondivixen.com). Any changes will be effective immediately.

Bondi Vixen reserves the right to not provide refunds for change of mind for any product or service purchased at Bondi Vixen ie Strictly NO refunds for any reason under any circumstances.